SHIPPING POLICY
SHIPPING & DELIVERY:
Electric bike shipping
Electric bicycles are large products and contain large-capacity power batteries, so we have established warehouses in the United States, Canada, Poland and the United Kingdom, and customers in the United States, Canada, the European Union and the United Kingdom can ship directly locally, reducing costs and better serve customers. Other country please connect with us first before order.Accessories shipping
We offers Post Small Package and DHL/FEDEX/UPS Express shipment.
1 Post Small Package shipment: It will take 10-20days to main county in the world, if your total price less than 50usd , it will charge 10-20usd and if more than 50usd , it is free.
2 DHL/FEDEX/UPS Express shipment: According to different countries, we will choose one of the three major international express companies of DHL/FEDEX/UPS to transport your order, it will charge 40-50USD/order, and the order transportation time is 5-10 days, remote countries and regions, time May be longer.
- Processing time: Generally it takes 3-5 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday or Sunday.
- Customs Duties: Some countries charge Customs Duties when importing packages. Our packages do not include import customs duties, in some countries you may need to pay customs duties. Please review your country's product import policy.
TRACK YOUR ORDER:
- When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.Most of our shipment can track in the website: https://t.17track.net/ with the tracking number and forwarder name we will send to you when ship out your order.
- If for any reason you don't receive this or for more shipping information, please email us at info@smabike.com , and we will update on your order's progress.
If you have any concerns over the shipping time, please feel free to contact our customer service team:
Thank you!